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When applying thermal grease during a repair of the Mac Pro (Late 2013), which of the following are required?
A. Access card tool
B. Putty knife
C. CPU grease ruler
D. CPU grease stencil
E. Capacitor shield
Correct Answer: A

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch.
Early 2013)?
A. Lift the mylar cover on the SSD.
B. Peel back the thermal pad on the SSD
C. On the top case.
D. On the back of the SSD cable
Correct Answer: A

Examine the image. When repairing a Mac mini (Mid 2011), which areas of the logic board assembly should you avoid
pass4itsure question
A. The top and bottom of the assembly.
B. The EMI fingers and gasket.
C. The grounding pad and cable guide D. Thermal pad and heat sink clips.
Correct Answer: B

Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11- inch, Mid
A. Right speaker
B. Bottom case
C. Battery
D. Logic board
E. I/O Flex cable
F. Display clamshell
G. Input device (IPD) flex cable
Correct Answer: BCG

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro
(Retina, 15-inch, Early 2013 and Late 2013) logic boards?
A. Two switches that can be flipped
B. Two ports that be activated
C. Two pads that can be shorted
D. Two buttons that can be pressed
Correct Answer: D

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a
A. Light dust in the fans
B. Third-party RAM installed
C. Lint gathered near the rear vents
D. Oxidation or discoloration of the logic board
Correct Answer: D

What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?
A. Remove the PCI-e fan.
B. Remove the processor tray.
C. Remove the hard drive carriers.
D. Remove the Optical Drive and Carrier.
Correct Answer: B

What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an external display but not
to the internal?
A. Display Module
B. Logic board
C. I/O flex cable
D. I/O board
Correct Answer: A

A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect
the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and
confirm that the hinges are working smoothly and inspect the LCD for cracks in the glass. Which of the following should
you also do? Select two.
A. Disassemble the SuperDrive to check for debris or dust inside.
B. Look for cracks, dents, or scratches on the exterior of the system.
C. Connect the system to external speakers to check for sound output.
D. Erase all of the customer\’s data and reinstall OS X to test the hard drive.
E. Check for any unusual odors coming from the system, which might indicate spill damage.
Correct Answer: BD

Which section of Apple Service Guide contains a detailed view of all service parts and their part numbers?
A. Part View
B. Exploded View
C. Service Parts Matrix
D. Parts General Information
Correct Answer: D

According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?
A. After determining the issue is not hardware
B. After determining the issue is Education Opportunity
C. After determining the issue is caused by the Environment
D. After determining the issue is with the device\’s Software or Hardware
Correct Answer: D

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?
A. Quick Checks
B. Block Diagram
C. Exploded View
D. Functional Overview
Correct Answer: D

Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?
A. Interposer
B. Daughterboard
C. Graphics Board A
D. Graphics Board B
Correct Answer: C

You are troubleshooting an iMac (Late 2013) that does not power on. You notice that all diagnostic LEDs remain off
when a known-good power cord is connected
to the iMac and to a known-good power outlet.
What is most likely the cause of these symptoms?
A. Faulty power supply
B. Faulty display panel C. Faulty hard drive
D. Faulty video card
Correct Answer: A

Francine states that she does not see anything on her iMac display when she turns it on. Which of the following should
you use first to isolate as either a backlight issue or a video signal issue?
A. A flashlight
B. A replacement LCD panel
C. A replacement logic board
D. A replacement backlight power board
Correct Answer: B

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?
A. 254
B. 100
C. 50
D. 10
Correct Answer: A

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a
A. Measure logic board battery voltage.
B. Measure amount of ESD voltage in the area.
C. Measure digital signals on the main processor.
D. Measure amount of AC volts going to the hard drive or SSD.
Correct Answer: D

If a customer uses the wrong wattage power adapter with a MacBook Pro (15-inch, Mid 2012) and cannot power on the
device, which of the following problems spaces best describes this issue?
A. OS B. Software
C. Hardware
D. Educational Opportunity
Correct Answer: A

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid
A. plastic
B. acrylic
C. titanium
D. aluminum
Correct Answer: D

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?
A. Red
B. Blue
C. White
D. Yellow
Correct Answer: A

Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power
Correct Answer: A

To help define if an issue is in the Environmental problem space, which question you ask your customer?
A. Do you have this issue on all Wi-Fi networks? B. Could you show me how you use your Mac?
C. Did you add any memory to this Mac?
D. Have you updated your software?
Correct Answer: B

William would like to store his MacBook Air (13-inch, Mid 2013) while away for a six month sabbatical. What is the Apple
recommended level of battery charge for storing the computer?
A. 10 percent
B. 20 percent
C. 50 percent
D. 96 percent
Correct Answer: C

If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to
further isolate the issue?
A. All third party equipment
B. Any third party applications
C. Any third party extensions
D. Any third party frameworks
Correct Answer: A

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a
A. Light dust in the fans
B. Third-party RAM installed
C. Lint gathered near the rear vents
D. Oxidation or discoloration of the logic board
Correct Answer: D

Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27- inch Apple LED Cinema
Display? A. Gigabit Ethernet port
B. Mag Safe cable (85W)
C. Kensington security slot
D. Built-in 2.1 speaker system
Correct Answer: D

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?
A. Press the internal SMC reset button near the SSD slot.
B. Disconnect the main battery, then hold down the power button down for five seconds.
C. Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then
press the power button.
D. Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-
Control keys and the power button at the same time
Correct Answer: D

Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:
A. VHB solvent
B. Nail polish remover
C. Isopropyl alcohol wipes
D. VHB neutralizer
E. Liquid acid neutralizer
Correct Answer: BC

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important
step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Install the battery cover.
C. Remove the SSD carrier
D. Remove the battery.
Correct Answer: D

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?
A. 64 GB
B. 32GB
C. 16 GB
D. 8 GB
Correct Answer: D

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